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RELEASE NAME....: Lynda.com.Building.Customer.Loyalty-ELOHiM
RELEASE DATE....: 2014-09-03
RELEASE SIZE....: 27x15Mb
FORMAT..........: Bookware
LANGUAGE........: English
URL.............: http://www.lynda.com
Do loyal customers still exist in our wired world? Yes, but you have to
work to keep them. In this course, customer-loyalty expert and
best-selling author Jill Griffin outlines a three-step process for
understanding who your best customers are and how to keep them loyal.
First Jill explains why not all customers are equal and why the first step
in building customer loyalty is to know who your best customers are. She
then shares proven customer-retention techniques, using examples from
large, successful organizations, and shows how you can learn from your
best customers' buying behavior. Last, Jill provides guidance on how to
embed customer-loyalty practices into every level of your organization.
Author: Jill Griffin
Subject: Business, Business Skills, Leadership, Management
Level: Appropriate for all
Duration: 43m 10s
Released: Sep 03, 2014