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RELEASE NAME....: Lynda.com.ITIL.Foundations-ELOHiM
RELEASE DATE....: 2014-09-08
RELEASE SIZE....: 55x100Mb
FORMAT..........: Bookware
LANGUAGE........: English
URL.............: http://www.lynda.com
The Information Technology Infrastructure Library (ITIL) has become the
standard framework for the IT service industry. In this course, instructor
Mark Thomas explains what ITIL is and how it can help align IT services
with the needs of your organization. The course is comprised of eight
modules, drawn from ITIL objectives that follow the phases of the service
life cycle. Mark explains the key principles, models, and concepts behind
the ITIL model of service management, and then dives deep into the
life-cycle processes, from business-relationship management to problem
management, using real-word examples from his own career.
Author: Mark Thomas
Subject: IT
Duration: 7h 43m
Released: Sep 08, 2014