LYNDA_WORKING_WITH_UPSET_CUSTOMERS_TUTORIAL-kEISO

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Appz

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kEISO

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381,03 MB

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10

Date

2015-07-06

NFO

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 ▀▓█▓▄▄▓████▄▄▄██▀▀           RELEASE INFORMATION           ▀▀██▄ ▄████▓▄▄▓█▓▀
  ▀▓████▀▓█▀ ▀▓▀                                               ▀▓  ▀█▓▀████▓▀
 █ ▀█▓▓██▄▄██    TITLE: WORKING WITH UPSET CUSTOMERS              ██▄▄██▓▓█▀ █
 █▀ ▐█▒▓██░██                                                     ██░██▓▒█▌ ▀█
 █▀  █▓███▒█▌                                                     ▐█▒███▓█  ▀█
 █▀ ▐█▓███▓█░                                                     ░█▓███▓█▌ ▀█
 █▀ ▐██████▌     PUBLISHER..........: LYNDA                        ▐██████▌ ▀█
 █▀ ▀▀████▓      LINK...............: http://is.gd/jfqrcP           ▓████▀▀ ▀█
 ▌ ▓██▌▄ ▀▀      AUTHOR.............: JEFF TOISTER                  ▀▀ ▄▐██▓ ▐
 ▌▐███░▒███▌     LEVEL..............: BEGINNER                     ▐███▒░███▌▐
 ▌ ████▓████     RUNTIME............: 55M 4S                       ████▓████ ▐
 █ ▐▓█▀█████░    LANGUAGE...........: ENGLISH                     ░█████▀█▓▌ █
 █▀ ▀▄█▄▄▀▀█▓    RELEASE TYPE.......: RETAIL                      ▓█▀▀▄▄█▄▀ ▀█
 █▀▄ ▄▀███▓▄     RELEASE FORMAT.....: ISO                          ▄▓███▀▄ ▄▀█
 █▀█ ▐▓▄▀████    STORE DATE:........: 2015.07.06                  ████▀▄▓▌ █▀█
 █▀█ ▐█▌▓██▓     RELEASE DATE.......: 2015.07.06                   ▓██▓▐█▌ █▀█
 ▓▀█ ▓▌░██▓      ISO SIZE...........: 404.482.048 B                 ▓██░▐▓ █▀▓
 ▒▀█ █ ▓█▓       ISO CHECKSUM.......: DA4ECE14                       ▓█▓ █ █▀▒
 ░ █ ▌░██        DISKCOUNT..........: 08 X 50MB                       ██░▐ █ ░
   ▓█▌▓█▌        SAVED MONEY........: YOU DID!                          ▐█▓▐█▓
 ░ ▒█▐██         DISKNAME...........: keiso_lwwuc                      ██▌█▒ ░
   ░▀ ▀                                                                   ▀ ▀░
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█▀  ▓░  ▄ █▄▌██ ▄ ▀ ▀█▌▐▓▀         TUTORIAL          ▀▓▌▐█▀ ▀ ▄ ██▐▄█ ▄  ░▓  ▀█
 ▄▀ ▄ ▀▄   ▀▌▓█   ▀▄▄ ▀ ▀▄                           ▄▀ ▀ ▄▄▀   █▓▐▀   ▄▀ ▄ ▀▄
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 █▀█ ▄▓  ▄ █▀▀                                                   ▀▀█ ▄  ▓▄ █▀█
 █▀█ ▄▓  ▄ ▐▌                                                     ▐▌ ▄  ▓▄ █▀█
 █▀█ ▒░  ░  More than any other topic, frontline employees ask for   ░  ░▒ █▀█
 ▓▀█ ▒░  advice on how to serve angry and upset customers. This         ░▒ █▀▓
 ▒▀█ ░▓  course will reveal proven techniques for effectively           ▓░ █▀▒
 ░ █  ▒  neutralizing negative situations. Customer service expert      ▒  █ ░
   ▓  ░  Jeff Toister also shares specific actions employees can        ░  ▓
 ░ ▒  ░  take before and after encounters with upset customers that     ░  ▒ ░
   ░     will reduce the likelihood of problems occurring in the        ░
   ░     future.                                                        ░
   ░                                                                    ░
   ░                                                                    ░
   ░     Topics include:                                                ░
   ░                                                                    ░
   ░                                                                    ░
   ░     * Listening with empathy                                       ░
   ░                                                                    ░
   ░     * Helping the customer be right                                ░
   ░                                                                    ░
   ░     * Preserving the relationship                                  ░
   ░                                                                    ░
   ░     * Learning from angry customers                                ░
   ░      * Passing along complaints  * Replacing trigger words         ░
 ░                                                                           ░
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█▀  ▓░  ▄ █▄▌██ ▄ ▀ ▀█▌▐▓▀       NOTES / NEWS        ▀▓▌▐█▀ ▀ ▄ ██▐▄█ ▄  ░▓  ▀█
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 █▀█ ▄▓  ▄ █▀▀                                                   ▀▀█ ▄  ▓▄ █▀█
 █▀█ ▄▓  ▄ ▐▌                                                     ▐▌ ▄  ▓▄ █▀█
 █▀█ ▒░  ░                                                           ░  ░▒ █▀█
 ▓▀█ ▒░               Huh? No news are good news!                 ░▒ █▀▓
 ▒▀█ ░▓                                                                 ▓░ █▀▒
 ░ █  ▒                                                                 ▒  █ ░
   ▓  ░                                                                 ░  ▓
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 ▌ ▐▄▄▓  ▄ ▐▌                                                     ▐▌ ▄  ▓▄▄▌ ▐
 ▌  ▀█▓ ▄▓▄▀       BBL - DDU - EEn - iNTENSiTY - JGT - RBS         ▀▄▓▄ ▓█▀  ▐
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 ▌▒   ▒▄█▀                                                           ▀█▄▒   ▒▐
 ▌▓▌  ░                                                                 ░  ▐▓▐
 ▌██  ░                            SHOUTOUTS                            ░  ██▐
 ▌▐▓█                                                                     █▓▌▐
 ▌ ░▓█              AZR - BRD - COMPRISED - CORE - DEBOOK - DVT          █▓░ ▐
 █  ░██                DVTISO - DVTPDA - iRONiSO - LAXiTY               ██░  █
 █▀▄ ▓██▄               PANTHEON - PARADOX - POSTMORTEM               ▄██▓ ▄▀█
 █▀ ▄ ▓███▄              PRESSECiTRON - SO - TAX - TSX              ▄███▓ ▄ ▀█
 █▀  █▄▀▓█▀██▄                         ▓                         ▄██▀█▓▀▄█  ▀█
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