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RELEASE NAME....: Lynda.com.Putting.ITIL.Into.Practice.Problem.Management.Techniques-ELOHiM
RELEASE DATE....: 2016-08-23
RELEASE SIZE....: 18x15Mb
FORMAT..........: Bookware
LANGUAGE........: English
URL.............: http://www.lynda.com
Problem management is about preventing and resolving the problems
underlying interruptions of IT services. A set of shared techniques can
make the difference between success and failure. ITIL® mentions a set of
techniques as best practice, but does not cover how to apply them. This
course bridges the gap for IT pros, giving them a concise introduction to
the seven problem management techniques endorsed by ITIL®, including:
Brainstorming
Ishikawa diagrams
Kepner-Tregoe root cause analysis
Fault tree analysis
Component failure impact analysis
Service outage analysis
Post-implementation and major problem review
ITIL® trainer David Pultorak outlines the what, why, where, and how of
each technique, and provide examples so you can practice with the goal of
placing each technique into "muscle memory." He examines the 4 Ps that can
contribute to or help resolve every problemΓÇöpeople, processes, products,
and partnersΓÇöand provides tips on where to go next.
Subjects: IT and Hardware, IT, ITIL
Author: David Pultorak
Level: Intermediate
Duration: 1h 52m
Released: 8/22/2016