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RELEASE NAME....: Lynda.com.Microsoft.Dynamics.CRM.Customer.Service-ELOHiM
RELEASE DATE....: 2016-10-08
RELEASE SIZE....: 20x15Mb
FORMAT..........: Bookware
LANGUAGE........: English
URL.............: http://www.lynda.com
Streamline your customer service operations with Microsoft Dynamics. This
course shows you how to set up and use the essential customer service
features of this CRM. Learn how to configure workflows so your processes
are customized to the needs of your organization. See how to create cases,
escalate issues, manage contacts, and document resolutions. Join Microsoft
expert Gini von Courter in this course for step-by-step instructions and
tips along the way.
Topics include:
* Working with records
* Configuring case forms
* Creating cases and merging cases
* Adding activities to the timeline
* Researching the knowledge base
* Monitoring the dashboard
* Managing queues
* Documenting solutions as articles
* Running and exporting reports
Subjects: Business, Enterprise Content Management, IT, Databases, Dynamics
CRM
Author: Gini von Courter
Level: Beginner
Duration: 2h 18m
Released: 9/29/2016