Zieg Heil
Lynda.Customer.Service.Strategy-ZH
Title: Customer Service Strategy
Publisher: Lynda
Size: 313M (327777090 B)
Files: 7F
Date: 06/29/2018
Course #: 700793
Type: Business Skills
Published: 6/28/2018
Modified: N/A
URL: www.lynda.com/Business-Skills-tutorials/Customer-Service-Strategy/700793-2.html
Author: Brad Cleveland
Duration: 50m 50s
Skill: Intermediate
Exer/Code: [X]
Installation:
Unpack that shit, run that shit
Of course we know its sieg heil, thats how fucking rebelious we are!
Notes:
Given fast-evolving customer expectations, every
organization needs an effective customer service strategy to
guide operations and decisions. Your service strategy is the
bridge between the organization's vision and mission—and the
decisions and actions that happen every day. Join Brad
Cleveland in this course and learn how to develop and execute an
effective customer service strategy for your organization and
team. Learn the seven steps of the strategic planning process,
involving vision, customer access, talent, processes,
technology, investments, and innovation. Plus, discover how to put
your strategy to work, measure its effectiveness over time, and
make updates to keep your strategy current.