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┌────────────────────────────────────────────────────────────────────────────┐
│■■ » RELEASE iNFORMATiON « ■■│
└─┬────────────────────────────────────────────────────────────────────────┬─┘
│░│ TiTLE : RT Essentials (Paperback) │░│
│░├────────────────────────────────────────────────────────────────────────┤░│
│░│ AUTHOR : Dave Rolsky │░│
│░├────────────────────────────────────────────────────────────────────────┤░│
│░│ PUBLISHER : O'Reilly │░│
│░├────────────────────────────────────┬───────────────────────────────────┤░│
│░│ iSBN : 0596006683 │ MAKER : Team DDU │░│
│░├────────────────────────────────────┼───────────────────────────────────┤░│
│░│ PAGES : 216 Pages │ PACKAGER : Team DDU │░│
│░├────────────────────────────────────┼───────────────────────────────────┤░│
│░│ EDiTiON : August 18, 2005 │ SUPPLiER : Team DDU │░│
│░├────────────────────────────────────┼───────────────────────────────────┤░│
│░│ LANGUAGE : ENGLISH │ FORMAT : CHM │░│
│░├────────────────────────────────────┼───────────────────────────────────┤░│
│░│ RLS DATE : 10/02/05 │ SiZE : 1.53 MB │░│
┌─┴────────────────────────────────────┴───────────────────────────────────┴─┐
│■■ » RELEASE NOTES « ■■│
└─┬────────────────────────────────────────────────────────────────────────┬─┘
│░│ │░│
│░│ [Product Information] │░│
│░│ │░│
│░│ In a typical organization, there's always plenty that to do such │░│
│░│ as: pay vendors, invoice customers, answer customer inquiries, and │░│
│░│ fix bugs in hardware or software. You need to know who wants what │░│
│░│ and keep track of what is left to do. │░│
│░│ This is where a ticketing system comes in. A ticketing system │░│
│░│ allows you to check the status of various tasks: when they were │░│
│░│ requested, who requested them and why, when they were completed, │░│
│░│ and more. RT is a high-level, open source ticketing system │░│
│░│ efficiently enabling a group of people to manage tasks, issues, and │░│
│░│ requests submitted by a community of users. │░│
│░│ RT Essentials, co-written by one of the RT's original core │░│
│░│ developers, Jesse Vincent, starts off with a quick background │░│
│░│ lesson about ticketing systems and then shows you how to install │░│
│░│ and configure RT. This comprehensive guide explains how to perform │░│
│░│ day-to-day tasks to turn your RT server into a highly useful │░│
│░│ tracking tool. One way it does this is by examining how a company │░│
│░│ could use RT to manage its internal processes. Advanced chapters │░│
│░│ focus on developing add-on tools and utilities using Perl and │░│
│░│ Mason. There's also chapter filled with suggested uses for RT │░│
│░│ inside your organization. │░│
│░│ No matter what kind of data your organization tracks--from sales │░│
│░│ inquiries to security incidents or anything in between--RT │░│
│░│ Essentials helps you use RT to provide order when you need it most. │░│
│░│ │░│
│░│ │░│
│░│ [Install Information] │░│
│░│ │░│
│░│ Unpack it ! │░│
│░│ │░│
│░│ [For more information] │░│
│░│ │░│
│░│ http://www.amazon.com/exec/obidos/tg/detail/-/0596006683/ │░│
│░│ │░│
┌─┴────────────────────────────────────────────────────────────────────────┴─┐
│■■ » CONTACT iNFORMATiON « ■■│
└─┬────────────────────────────────────────────────────────────────────────┬─┘
│░│ │░│
│░│ Nothing but suppliers ATM! │░│
│░│ │░│
│░│ If you wish to contact us, you may email us at: │░│
│░│ Email: teamddu[at]land[dot]ru │░│
│░│ │░│
┌─┴────────────────────────────────────────────────────────────────────────┴─┐
│■■ TEAM DDU ( Day Day UP ) 2004 x!FEAR ■■│
└────────────────────────────────────────────────────────────────────────────┘