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- p r e s e n t s -
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Implementing ITIL Configuration Management (c) by IBM Press
The type of the release is: eBook
In the PDF format with ISBN: 0132425939 and Pub Date: January 07, 2008
The size of the release is: 01 disks x 1.44mb
And released on: 01/27/2008
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Practical, Real-World ITIL Configuration Management-From Start to Finish
The IT Infrastructure Library (ITIL) places the ôbest practicesö in IT
operations at your command. ITIL helps you make better technology
choices, manages IT more effectively, and drives greater business value
from all your IT investments. The core of ITIL is configuration
management: the discipline of identifying, tracking, and controlling
your IT environment's diverse components to gain accurate and timely
information for better decision-making.
Now, there's a practical, start-to-finish guide to ITIL configuration
management for every IT leader, manager, and practitioner.
ITIL-certified architect and solutions provider Larry Klosterboer helps
you establish a clear roadmap for success, customize standard processes
to your unique needs, and avoid the pitfalls that stand in your way.
You'll learn how to plan your implementation, deploy tools and
processes, administer ongoing configuration management tasks, refine
ITIL information, and leverage it for competitive advantage. Throughout,
Klosterboer demystifies ITIL's jargon, illuminates each technique with
real-world advice and examples, and helps you focus on the specific
techniques that offer maximum business value in your environment.
Coverage includes
- Assessing your current configuration management maturity and setting
goals for improvement
- Gathering and managing requirements to align ITIL with
organizational needs
- Describing the schema of your configuration management database
(CMDB)
- Identifying, capturing, and organizing configuration data
- Choosing the best tools for your requirements
- Integrating data and processes to create a unified logical CMDB and
configuration management service
- Implementing pilot projects to demonstrate the value of
configuration management and to test your planning
- Moving from a pilot to wide-scale enterprise deployment
- Defining roles for deployment and ongoing staffing
- Leveraging configuration management information: Reporting and
beyond
- Measuring and improving CMDB data accuracy
http://www.amazon.com/exec/obidos/tg/detail/-/0132425939/
INSTALL NOTES
Unzip, unrar and enjoy
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