┌█──█SkillSoft.Courseware.ITIL.v3.OSA.Introduction.to.Incident.Management█─█┐
│█──────────────────────────────█Apr.2010-LiB█─────────────────────────────█│
│└─────────────────────────────────────────────────────────────────────────┘│
│ │
│ │
└════════╦═══════════════════════════════════════════════════════╦══════════┘
│ ▄▀▀▀▀▀▀▀▄ ▄▀▄ █▀▀▀▀▀▀▀▀▄(C) │
│ ▀▄▀███▀▄▀ ▄▀▄█▄▀▄ █ ▀▀▀▀▀██▄▀▄▄ │
│ █ █░█ █ ▀▄▀███▀▄▀█ ███ ░ ██▄ █ │
│ █ █▒█ █ TEAM █▀ ▀ ▀█ █ ███ ▒ ███ █ │
│ █ █▓█ █ LiB █ ███ █ █ ███ ▓ ██▀▄▀ │
│ █ █■█ █ █ █░█ █ █ ███ ▀▀██▄▀▄ │
│ █ █▓█ █ ▄ █ █▒█ █ █ ███ ▓ ███ █ │
│ █ █▒█ █▀▀▄▀▀█ █ █▓█ █ █ ███ ▒ ███ █ │
│ █ █░█ ▀ ███ █ █ ███ █ █ ███ ░ ███ █ │
│ █ █████████ █▀▄▄███▄▄▀█ ███ ▄██▀▄▀ │
│ █▄▄▄▄▄▄▄▄▄▄▄█▄▄▄▄▄▄▄▄▄█▄▄▄▄▄▄▄▄▀ │
│ │
│ ╔═════════════════════════════════╗ │
╚══════════╣ .::: LiBrary is Here !! :::. ╠══════════╝
╚═════════════════════════════════╝
┌──────────────────────┐ ▓▒░ Release Information ░▒▓ ┌──────────────────────┐
│ ██▓▓▒▒░░░░▒▒▓▓██ └─────────────────────────────┘ ██▓▓▒▒░░░░▒▒▓▓██ │
├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : ITIL v3 OSA: Introduction to Incident Management │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : SkillSoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : SkillSoft │
├───────────────────────────────────┬───────────────────────────────────────┤
│ ISBN : n/a │ MAKER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ PAGES : n/a Pages │ PACKAGER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ EDITION : n/a │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 06/07/10 │ SIZE : 18.04 MB │
└═══════════════════════════════════╧═══════════════════════════════════════┘
┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ [Product Information] │
│ │
│ Overview/Description │
│ No process in IT service delivery is foolproof; at some point in time │
│ an unplanned interruption will most likely occur ranging from a minor │
│ incident to the disastrous crashing of a critical system. The key to │
│ surviving any type of incident lies in an organization's ability to │
│ deal with incidents, no matter how big or small, as quickly and │
│ efficiently as possible so that services resume and service levels │
│ are brought back within acceptable range with as little impact as │
│ possible on other processes, the organization itself, users, and │
│ customers. This course introduces the goal and scope of Incident │
│ Management. Specifically, the course covers the purpose of Incident │
│ Management, as well as the value Incident Management provides to the │
│ overall organization. In addition, the course covers the elements to │
│ consider when managing incidents, including timescales, incident │
│ models, and major incidents. This course will assist the learner in │
│ preparing for the ITIL« V3 Operational Support and Analysis │
│ Certification and is aligned with the ITIL« V3 Intermediate │
│ Capability Stream Syllabus. │
│ │
│ Target Audience │
│ Employees from companies that provide or rely upon IT services; │
│ individuals looking to enhance their career prospects by pursuing the │
│ ITIL« v3 Intermediate: Operational Support & Analysis certification, │
│ a high-profile and highly regarded IT business certification which is │
│ part of the ITIL v3 Service Capability Stream │
│ │
│ Prerequisites │
│ ITIL Foundation Certificate in IT Service Management (the V3 │
│ Foundation or V2 Foundation plus Bridge Certificate) │
│ │
│ Expected Duration (hours) │
│ 2.5 │
│ │
│ Lesson Objectives │
│ ITIL v3 OSA: Introduction to Incident Management │
│ │
│ identify the objectives of Incident Management │
│ identify what the Critical Success Factors involve in Incident │
│ Management │
│ sequence the activities in the Incident Management process │
│ distinguish between Incident Management and Problem Management │
│ recognize examples of events that are within scope of Incident │
│ Management │
│ perform basic Incident Management │
│ examine how basic Incident Management helps ensure service quality │
│ and availability is maintained │
│ outline why Incident Management is valuable to an organization │
│ explain the approach to timescale policies in Incident Management │
│ explain the approach to Incident Model policies in Incident Management │
│ explain the approach to major incident policies in Incident Management │
│ specify the value of Incident Management to business │
│ determine the approach to handling incidents using Incident Management │
│ analyze the basics of how Incident Management supports an organization │
│ Course Number: │
│ ib_iosa_a03_it_enus │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
│ │
│ [For more information] │
│ │
│ http://www.skillsoft.com/catalog/detail.asp │
│ ?CourseCode=ib_iosa_a03_it_enus │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌─────────────────────┐ ▓▒░ TEAM LiB AGREEMENTS ░▒▓ ┌───────────────────────┐
│ └─────────────────────────────┘ │
│ │
│ Attention: Please read these terms carefully before using our │
│ release. Using our release indicates that you have read and accepted │
│ these agreements. If you do not agree to accept these terms, do not │
│ use our release or infomation from it. We may change the terms of │
│ this Agreement at any time. │
│ │
│ YOU MAY USE OUR RELEASE FOR EVALUATION PRUPOSES ONLY. WE WILL NOT BE │
│ HELD RESPONSIBLE FOR OUR RELEASE. IF YOU LIKE THIS BOOKWARE, YOU'RE │
│ STRONGLY ADVISED TO BUY IT. BOOKWARE PUBLISHER AND AUTHOR NEED │
│ QUALITY PRODUCTS. YOU MAY NOT USE OUR RELEASE TO MAKE MONEY OR USE IT │
│ SUPPORT FOR COMMERCIAL PURPOSE. │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌────────────────────────┐ ▓▒░ TEAM LiB NEWS ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ - Looking for EU affil site │
│ │
│ Do You Wanna Join? Getting In Touch With Us If... │
│ - You can access Online library │
│ - People who works in publishing company │
│ - You can provide fast speed servers as team │
│ dump │
│ such as 100+mbit/200+g │
│ - You are good cracker │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌───────────────────────┐ ▓▒░ TEAM LiB Greets ░▒▓ ┌──────────── ▄▄ ─────────┐
│ └─────────────────────────┘ ▄████▄ │
│ ▄█████████▄ │
│ TEAM LiB send GREETS to: ▄████████ ██ │
│ All groups who bring releases of high ▀██▀▀████▄▄███▄███▄
│ quality to the scene. ▄██████████████
│ Thanks to all our hardworking members. ▄▄▄█████████▀ ███ ▀▀█▀
│ █████████▀███▄▄██ │
└═══════════════════════════════════════════════════ ███████ ▄███████ ═════┘
██▀▀ ▄██████▀
██████ ▄▄
┌─────────────────────┐ ▓▒░ Contact Information ░▒▓ ┌───────── ███████ ─────┐
│ └─────────────────────────────┘ ███████▀ │
│ ██████ ▄▄▄██▄ │
│ Email: TeamLiB[at]msn[dot]com ██████████ │
│ Any request for technical support ▄████████████▀ │
│ or missing files will be ignored ████████▀▀ │
│ so don't waste your/our time! ▀▀▀▀ ▄█████▄ │
│ ▄▄██████████ │
└═════════════════════════════════════════════════════════ █████▀ ████ ═══┘
███ ▄▄▄▄████
███ █████████
TEAM LiB (Since 2003) ███ ██▀ ████
.nfo layout by D1BT ███ ▀▄▄█▄███▀
▀██████████▀
▀██▀ ███▀
█─────────────────────────────────────────────────────────────────────────█