┌█──█SkillSoft.Courseware.ITIL.V3.Overview.Creating.a.Service.Culture.Apr█─█┐
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├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : ITIL« V3 Overview: Creating a Service Culture │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : SkillSoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : SkillSoft │
├───────────────────────────────────┬───────────────────────────────────────┤
│ ISBN : n/a │ MAKER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ PAGES : n/a Pages │ PACKAGER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ EDITION : n/a │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 06/07/10 │ SIZE : 21.13 MB │
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┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
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│ [Product Information] │
│ │
│ Overview/Description │
│ Organizations around the globe rely on information technology now │
│ more than ever in order to survive and thrive in today's competitive │
│ environment. But how do you balance the growing need for information │
│ technology management with tried and true business practices? How do │
│ you align processes, people, and systems while maintaining and │
│ improving your ability to meet customer demands and further develop │
│ business success? This course provides an introduction to ITIL« V3, │
│ and covers the ITIL« V3 fundamentals. Specifically, what ITIL« V3 is, │
│ the history of ITIL« V3, the benefits of ITIL« V3, and the importance │
│ of aligning IT with business. This course also introduces key aspects │
│ of implementing ITIL« V3 in your organization, including the │
│ importance of a service culture to support ITIL« V3, and critical │
│ success factors for implementing ITIL« V3. │
│ │
│ Target Audience │
│ Management and staff who want to gain a good understanding of ITIL« │
│ V3 at a high level, and those making any decisions about implementing │
│ ITIL« V3-aligned standards, or pursuing ITIL« V3 certifications. │
│ │
│ Expected Duration (hours) │
│ 2.0 │
│ │
│ Lesson Objectives │
│ ITIL« V3 Overview: Creating a Service Culture │
│ │
│ recognize the characteristics of ITIL« V3 │
│ identify the reasons why ITIL« V3 is successful │
│ explain how ITIL« V3 originated │
│ identify the goals of ITIL« V3 │
│ recognize common perception of IT functions within an organization │
│ explain how ITIL« V3 can help overcome misconceptions about IT │
│ functions │
│ recognize what comprises a service culture │
│ recognize the key methods in achieving a shift to a service culture │
│ identify the things you need to do before starting ITIL« │
│ implementation │
│ recognize key considerations for a successful ITIL« implementation │
│ choose the appropriate way to create a service culture in a given │
│ situation │
│ Course Number: │
│ ib_ovvw_a01_it_enus │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
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│ [For more information] │
│ │
│ http://www.skillsoft.com/catalog/detail.asp │
│ ?CourseCode=ib_ovvw_a01_it_enus │
│ │
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