┌█───█SkillSoft.Courseware.ITIL.V3.Overview.Introduction.to.the.ITIL.V3█───█┐
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├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : ITIL« V3 Overview: Introduction to the ITIL« V3 Framework │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : SkillSoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : SkillSoft │
├───────────────────────────────────┬───────────────────────────────────────┤
│ ISBN : n/a │ MAKER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ PAGES : n/a Pages │ PACKAGER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ EDITION : n/a │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 06/07/10 │ SIZE : 27.63 MB │
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┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ [Product Information] │
│ │
│ Overview/Description │
│ A process or group of processes in place to manage the work of an │
│ organization, regardless of how meticulous and detailed it may be, is │
│ useless without being organized in some fashion. A planned structure │
│ is essential for ensuring success in managing IT functions in any │
│ organization. This course provides an introduction to the ITIL« V3 │
│ Framework. Specifically, this course introduces the ITIL« V3 Service │
│ Life Cycle and the five phases within the life cycle. The course │
│ covers an overview of Service Strategy, Service Design, Service │
│ Transition, Service Operation, and Continual Service Improvement, │
│ including the purpose, scope, and processes of each. │
│ │
│ Target Audience │
│ Management and staff who want to gain a good understanding of ITIL« │
│ V3 at a high level, and those making any decisions about implementing │
│ ITIL« V3-aligned standards, or pursuing ITIL« V3 certifications │
│ │
│ Expected Duration (hours) │
│ 2.0 │
│ │
│ Lesson Objectives │
│ ITIL« V3 Overview: Introduction to the ITIL« V3 Framework │
│ │
│ identify the five ITIL« V3 Service Life Cycle phases │
│ recognize the characteristics of the functions and processes across │
│ the Service Life Cycle │
│ recognize the purpose of the Service Strategy phase │
│ identify the key processes in the Service Strategy phase │
│ recognize the purpose of the Service Design phase │
│ recognize key processes in the Service Design phase │
│ recognize the purpose of the Service Transition phase │
│ recognize key processes in the Service Transition phase │
│ recognize the scope and value of the Service Operation phase │
│ identify the functions of the processes within the Service Operation │
│ phase │
│ identify the value of the Continual Service Improvement phase │
│ recognize the functions of the key processes in the CSI phase │
│ choose the right service process for a given situation │
│ Course Number: │
│ ib_ovvw_a02_it_enus │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
│ │
│ [For more information] │
│ │
│ http://www.skillsoft.com/catalog/detail.asp │
│ ?CourseCode=ib_ovvw_a02_it_enus │
│ │
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